Exemplary Client Service - Becky at Chard Snyder

Trish McFarlane has written a few posts recently about Exemplary Client Service on her HR Ringleader blog. She asked her readers to share an example of great customer service, so here goes.

I have extremely high expectations for myself and my vendors. I strive for 100% perfection at all times and am a "get it right the first time" person. Although I do make mistakes, you can count them on one hand. High expectations make me a very challenging client for our outsourced vendors. Within two months of being in my current position, I asked for new account representatives at almost every outsourced vendor because the current rep did not meet my expectations. I'm sure that there was a photo of me with a bulls eye circulating the Greater Cincinnati area.

Now that you know about my extremely high expectations, I'd like to tell you about one of my valued vendors - Becky, our flexible spending account rep at Chard Snyder. Becky and I both start working early in the day and she is super fast to respond to emails, which means that Becky is extremely accessible. I like that. In our post HIPAA world, Becky gives me the information that I need to help our employees with issues and problems while retaining confidentiality. She does it quickly, quietly, correctly and with an email smile. This sounds so simple, but it sure stands out when an insurance provider helps you get quick and accurate information.

Just this week, an employee made it a point to tell me how great it is to work with the Becky and the team at Chard Snyder. He called the customer service number, got a live person and got the information that he needed within three minutes. No phone tree, no HIPAA, no verifications through HR. Just plain customer service at it's best. Way to go, Becky!